We collect two types of information from you on our websites, via email, and through our service providers and distribution partners. Personal Information is information that identifies you individually, such as your name and email address. We also collect Other Information that does not identify you individually, such as gender, country of residence and other demographic information.
In order to purchase our products or services, it is necessary for you to disclose Personal Information, including your name, email address, phone number, credit card details and other individually identifying information. If you do not provide Personal Information when purchasing one of our products or services, we cannot confirm your purchase or fulfill your booking.
When you register with Travof, we ask for basic information including your name and email address, as well as Other Information such as your signup location.
When you visit Travof websites, or any of our affiliates’ web pages that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you individually. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your website searches and bookings. If you are subscribed to any of our email marketing communications – including newsletters and destination alerts, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country.
You can contribute to the site in a number of different ways, including writing reviews, filling out your public profile, and posting on Travof website pages. We may store these contributions (“Your Content”), display them to other users, and use them for promotional purposes. Note that if you include Personal Information in Your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in Your Content.
“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not identify you as an individual.
We use your personal information in the following ways:
• To provide you with the information you request about our products
• To send you email marketing messages and information
• To fulfill your bookings
• To confirm your purchases
• To ensure you are correctly billed
• To measure and track demographic details about our customers
• To target content on our website to match your interests more closely
• To target the appropriate content for email marketing messages to better match your interests
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.
You can also choose to access third-party social media websites and services through Travof (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies.
We may also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.
We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may send to you marketing emails with information about Travof deals, destination and product news, sweepstakes, programs, etc. and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from Travof, you may email and request to be unsubscribed.
Please note that, even if you opt-out of receiving future marketing communications from Travof, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase from one of our websites we may also send you information about new products, or ask your opinion about our websites etc., so that we may improve our service to you and other consumers.
We seek to maintain the integrity and security of your Personal Information.
We use industry-standard encryption protocols when receiving and transferring your Personal Information. When you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).
We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.
However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give absolute assurance that the information you provide to us will be secure at all times. Travof will not be held responsible for events arising from unauthorized access to your Personal Information. Travof will rely on you notifying us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Travof and let you know what steps have been and will/can be taken to help rectify the problem. Further action, such as reporting incidents to the police or other appropriate authorities, may also be required.